We are committed to protecting your privacy and handling personal information with the same care, discretion and professionalism that defines our service.
Last updated: 30 March 2026
The Rook House is built on discretion, judgement and personal service. We are equally careful in the way we handle personal information. This policy explains how Rook House London Limited collects, uses and protects personal data when you visit our website, make an enquiry or engage with us in connection with our services.
Rook House London Limited, trading as The Rook House, is the data controller responsible for this website and for the personal data described in this Privacy Policy.
Registered office: 31a Thayer Street, London, England, W1U 2QS
Company number: 16944283
Email: enquiries@therookhouse.com
Telephone: +44 (0)7301 182929
Depending on how you interact with us, we may collect the following information:
We may collect personal data directly from you when you contact us, complete an enquiry form, call or email us, or otherwise engage with us. We may also collect limited technical data through the operation of the website and, where appropriate, from trusted third parties involved in a transaction, introduction or compliance process.
We may use personal data in order to:
We process personal data only where we have a lawful basis to do so. Depending on the circumstances, this may include:
Where appropriate and lawful, we may share personal data with trusted service providers and professional advisers, including website, technology and hosting providers, compliance providers, solicitors, accountants, insurers and transaction professionals.
If a matter involves an overseas property, introduction or related cross-border service, information may also be shared with relevant parties involved in that matter.
We do not sell personal data.
Where permitted by law, we may occasionally contact you with information about relevant properties, services or opportunities. You may ask us to stop such communications at any time by contacting enquiries@therookhouse.com.
Some of our service providers or professional contacts may be located outside the United Kingdom. Where personal data is transferred internationally, we will take appropriate steps to ensure that it is protected in accordance with applicable data protection law.
We retain personal data only for as long as is reasonably necessary for the purposes for which it was collected, including to comply with legal, regulatory, tax, accounting and record-keeping obligations.
Retention periods will vary depending on the nature of the relationship, the service provided and any applicable legal requirements.
Our website may use cookies and similar technologies for essential website functions and, where enabled, for analytics, performance or related purposes. Further information is available in our Cookie Policy.
We take appropriate technical and organisational measures to protect personal data against unauthorised access, misuse, loss, alteration or disclosure. While no website or transmission system can be guaranteed to be completely secure, we take data security seriously and work to protect the information entrusted to us.
Subject to applicable law, you may have the right to request access to personal data we hold about you, to ask for inaccurate data to be corrected, to request deletion or restriction in certain circumstances, to object to certain types of processing, and to withdraw consent where processing is based on consent.
To exercise any of these rights, please contact enquiries@therookhouse.com.
If you have any concern about how we handle personal data, we would welcome the opportunity to address it first. You also have the right to lodge a complaint with the Information Commissioner's Office in the United Kingdom.
We may update this Privacy Policy from time to time. The most current version will always appear on this page with the latest revision date.